Frequently Asked Questions

Shipping Information

Standard Shipping Costs

Regular Shipping (48 Continental United States) is free!


Do you ship to PO or APO Boxes?

No we do not ship to PO or APO boxes. We require a physical address to deliver your order.


DO UPS and Fed Ex Guarantee Expedited shipping times?

Shipping times are guaranteed by UPS and Fed Ex to arrive within the specified time. Shipping is not guaranteed when there are weather conditions or mechanical problems beyond UPS or Fed Ex.s control. Unfortunately, this is at their discretion - not ours.


Holiday Exceptions

The UPS and Fed Ex Service Guarantee is in effect throughout the holiday season with the following exceptions: Shipments picked up or scheduled to be delivered on Dec. 1 through Dec. 31; and for Air Services shipments, including UPS 3 Day Select shipments, picked up in the U.S. on Dec. 22 through Dec. 24.


How fast do you ship?

Products usually ship within 24-72 business hours, excluding Saturdays, Sundays and Holidays. If there is a problem with your order, or your item is out of stock, we will promptly notify you via the email address you provided with your order.


Can I rush my order?

Most orders ship out the same day, but if your delivery is urgent, please briefly explain your circumstance in the customer comments box found at checkout. We will make every effort to help expedite for urgent situations.

Additional charges apply.


Once my item has shipped, when will it arrive?

UPS Overnight - next business day, end of day (5 PM) - Orders usually ship within 24-72 business hours. If you want an order to arrive the next business day, you must have the order placed by 12 noon CDT and the goods must be in stock. To verify the order will arrive the next business day, please call customer service at 800-821-9872.

UPS 2 Day Air - does not include the day it is shipped - Orders usually ship within 24-72 business hours.

UPS 3 Day Express - does not include the day it is shipped - Orders usually ship within 24-72 business hours.

UPS Ground Refer to Time In-Transit Map


Below, please find an estimate of the number of business days (Monday - Friday.) UPS or Fed Ex Ground will take for your shipment to arrive. We've found this to be 95% accurate. Holidays and the Christmas season may take longer. We normally take only 24-72 hours to process and ship your order (Monday - Friday), so add another day or two for processing and you can get a very good idea of when the package will reach your door.


Do you ship internationally?

No, we do not.


Alaska, Hawaii & Puerto Rico?

When shipping to Alaska, Hawaii & Puerto Rico, we offer Priority Mail. Shipping Prices can be found at checkout.


How do I ship to multiple addresses?

If you'd like items sent to different address, you must place separate orders for each address.


Can I refuse the package?

If orders shipped via UPS Ground (that Waechtersbach has paid the shipping on) are refused by the customer, shipping charges (to and from recipient) and any other fees applied by UPS or Fed Ex, will be passed along to customer.

Ordering

How do I place an order?

To place an order, browse our site, and click Add to Cart when you see an item that you like. When you're finished click Cart in the top right corner of the screen, and then click the Secure Checkout button. Feel free to use our Secure online ordering. If you prefer to talk to a real person, call Toll Free 1-800-821-9872 for all questions or orders, Monday - Friday 8am-4:30pm CST.


Why do you need my e-mail address?

We need your email address to send you confirmations. We do not sell or rent your email information to anyone else! Review our Privacy Policy for more details.


Credit Cards

When do you charge my card?

Credit cards are not processed until orders are ready to ship. If item(s) on your order are not in stock, your card will not be charged until the product has come in and is ready to ship. We will ship immediately what is available and keep out of stock items on backorder and ship when available. There will not be additional shipping charges for 2 or more shipments due to out of stock inventory.


Credit Card Payments

We accept Visa, Master Card, Discover, and American Express


Is the Waechtersbach USA, Inc. website 100% Secure? Yes!

Privacy Policy

Privacy Policy

Under no circumstances do we share any personal information with third parties. All personal information is kept within Waechtersbach USA, Inc. for our use in processing your orders. Never at any time have we, nor will we, sell your email or other personal information to a third party.


The use of this site is governed by the policies, terms and conditions set forth below. Your use of this site indicates your acceptance of these terms and conditions. Please read our policies carefully. Questions may be directed to us by calling 800-821-9872 or email at customerservice@waechtersbachusa.com.


We reserve the right to change prices at any time without prior notice. We reserve the right to change these policies at any time without prior notice.

Returns & Exchanges

Damaged or Defective Items

What if I received a damaged item?

In the unlikely event that you receive a broken item you must contact us within 5 business days at 1-800-821- 9872 or email us at customerservice@waechtersbachusa.com. We will send a replacement within 1 to 3 business days.


What if I receive a defective items?

In the unlikely event that your item is defective, you must contact us within 30 days of purchase at 1-800-821-9872 or email us at customerservice@waechtersbachusa.com and we will ship a replacement with 1 to 3 business days.


Returns

How many days do I have to make a return?

You have 30 calendar days to return your order.


What is your process for returns?

Call Waechtersbach USA, Inc. customer service at 800-821-9872
Include your Packing Slip with the Return
Return by insured UPS, FedEx, or USPS at your cost.


Where do I send returns?

Waechtersbach USA, Inc,
1212 Taney Street
Kansas City, MO 64116


What is acceptable for a return?

Items must be in perfect resalable condition and NOT USED with ALL original packing materials.


You must use a shipping box and not the product-packaging box.


When will I receive a refund?

You will receive a refund within 30 days of when we receive your return.